General Info

Caring Hands Veterinary Hospital is a special place where highly trained professionals live out their passion for treating and caring for animals every day.  The hospital has a rich history going back at least 40 years, first opening its doors as Veterinary Clinic West back when the surrounding area was mostly farm ground.  Twenty-Fourth Street was, at the time, only a gravel road and still outside the city limits!

But as Billings grew the practice grew with it, with Drs. Jean Albright and Diana Kuehn later purchasing the hospital and changing the name to Caring Hands to reflect an exclusively a small-animal practice.  Dr. Kuehn would then go on to log twenty-four years as owner before retiring this past January.  Dr. Amber Herron became the new owner January 2, 2018, completing a seamless transition that kept all the previous staff in place.

Perhaps this is why, just after the beginning of the new year, Caring Hands was again recognized as “Billings’ Best Veterinary Hospital.”



Caring Hands Veterinary Hospital is located on the corner of 24th and Lampman (there’s a stoplight!), directly across from Golden Corral and Barnes & Noble—and just blocks from King Avenue.  The formal address is 533 South 24th Street West, Billings, MT 59102.



  • Monday thru Friday:  8:00 a.m. to 5:30 p.m.
  • Saturdays:  8:00 a.m. until Noon
  • Early drop-off for boarding at 7:30 a.m. can be arranged (a day in advance)
  • Sunday boarding pickup is also available, with 24-hr notice, between 4:30 and 5:00 p.m.


American Animal Hospital Association Accreditation

Caring Hands Veterinary Hospital has been AAHA-accredited every year since 2000.  AAHA is the world’s leading accrediting association for small animal practitioners.  Only 15% of all animal care facilities across the United States and Canada are currently certified.  To achieve AAHA distinction, hospitals must pass a series of comprehensive inspections on the care they offer, management procedures, facilities, equipment, ethics, and veterinary protocol.  That means when you bring your animal family members to Caring Hands they are getting the finest medical care available.



Caring Hands is a modern, highly-active small animal practice.  If you walk through our doors you will likely find others also waiting to see one of our three (sometimes four) doctors.  For that reason, we encourage all our clients to make an appointment.  First, we want to ensure sufficient time for your pet/fur family member; and second, we want to minimize for you the time waiting to see a veterinarian.



Fees charged for services are hardly standardized across veterinary care facilities.  Certain procedures—and maintaining the specialized equipment that make those procedures possible—will always cost more.  But at Caring Hands Veterinary Hospital our commitment to you is that we will do everything we can to minimize treatment costs for your pet.  Payment, however, is required at the time services are rendered.  We accept Visa, MasterCard, American Express, Discover, cash or check.  We also offer a medical credit plan known as CareCredit.  A link offering more information on CareCredit can be found at CareCredit.com.


Payment Options

  1. Payment is expected at the time services are rendered. We do not bill.  This allows us to focus on our patients’ needs, on customer service, and on minimizing costs where possible.
  2. We do accept cash, check, or debit cards—plus Visa, MasterCard, Discover, and American Express.
  3. Obviously, an unexpected illness can also mean unexpected pet care expenses. Through our CareCredit program will do our best to help with this.  It only takes 5 minutes to complete an application which, if approved, allows you to break down your balance into monthly installments.  You can either apply at Caring Hands, where we’ll be happy to call in your application over the phone for you, or you can apply online directly at www.CareCredit.com.